Return and Refund Policy

At Zenthos™, we want every step you take in our recovery slides, mules, and clogs to feel completely supportive and restorative. We stand behind the biomechanical engineering, ergonomic arch support, and craftsmanship of our footwear. If your order is not the perfect fit or does not meet your expectations, our customer care team is here to guide you through a straightforward, transparent return and refund process.

1. 30-Day Return Window & Eligibility

We offer a 30-day return policy, giving you 30 calendar days from the date your package is delivered to request an authorized return.

To qualify for a full refund:

  • Unworn & Indoor Condition: Footwear must be tried on indoors only, remaining free of outdoor sole wear, dirt, scuffs, creasing, or odors.

  • Original Packaging: Items must be returned in their original Zenthos™ shoe box and packaging with all product tags attached.

  • Proof of Purchase: An official order number or purchase confirmation from our online storefront is required.

2. How to Request Return Authorization

To ensure return shipments are accurately tracked and processed, all returns require prior authorization before being sent back to our distribution facilities.

  1. Email Customer Support: Send a request to service@mubrashine.com with your Order ID, the item(s) you wish to return, and the reason for your request.

  2. Receive Return Label: Upon approval, our team will provide a pre-addressed return shipping label along with specific instructions on how to package and dispatch your return.

  3. Dispatch Your Package: Securely pack your footwear in its original shoe box and drop it off according to the instructions provided.

⚠️ Important Notice: Packages sent back to our facilities without prior return authorization (RMA) or an official Zenthos™ shipping label will not be accepted or processed.

3. Transit Damage, Defects & Order Discrepancies

Please inspect your footwear immediately upon delivery.

If your order arrives damaged during transit, exhibits a manufacturing defect, or contains an incorrect shoe size/style, please contact us at service@mubrashine.com within 72 hours of arrival. Please attach clear photographs of the footwear and outer box so our team can evaluate the issue and arrange a complimentary replacement right away.

4. Non-Returnable Items & Exceptions

To maintain strict hygiene standards and fair commercial practices across our footwear collections, certain items cannot be accepted for return:

  • Footwear showing visible outdoor wear, dirt on outsoles, or altered footbeds

  • Customized or personalized footwear

  • Final sale, clearance, or promotional items

  • Gift cards

  • Original flat-rate shipping fees paid at checkout

If you are uncertain whether a specific footwear model qualifies for return, please reach out to our support team before initiating a request.

5. Product & Size Exchanges

The fastest way to exchange a pair of shoes for a different size or style is:

  1. Contact customer support to initiate an authorized return for your original, unworn footwear.

  2. Once your return is accepted, place a separate new order through our storefront for the desired size or colorway.

6. European Union 14-Day Cooling-Off Period

For orders delivered to destinations within the European Union, you hold the legal right to cancel or return your purchase within 14 calendar days of receiving your package, for any reason and without justification.

  • Conditions: Footwear must be unworn, in its original Zenthos™ shoe box and packaging with all tags attached, and accompanied by proof of purchase. This statutory right applies in addition to our standard 30-day policy.

7. Inspection & Refund Timeline

Upon receiving your return parcel at our fulfillment center, our quality inspection team will evaluate the condition of the returned footwear within 3 to 5 business days.

  • Approval Notification: You will receive an automated email notification confirming whether your refund request has been approved.

  • Credit Issuance: Approved refunds are credited directly back to your original payment method within 10 business days.

  • Banking Delays: Please note that your credit card issuer or financial institution may require additional processing time (typically 3 to 5 business days) to post the credit to your account statement.

If more than 15 business days have passed since your refund was approved and you have not received your credit, please contact us at service@mubrashine.com.

8. Corporate Contact & Return Information

Authorization and an official shipping label issued by Zenthos™ are required prior to sending any return packages.

  • 🏢 Company Name: Zenthos™

  • 📍 Corporate Address: 1897 W San Carlos St, San Jose, CA 95128, United States

  • 📞 Phone / Text: +1 (888) 339-3193

  • ✉️ Support Email: service@mubrashine.com