Shipping Policy

At Zenthos™, we believe active recovery starts with intentional decisions — not just in the footwear you wear, but in how your shoes travel to your doorstep. This Shipping Policy details our order handling, fulfillment workflows, and global delivery schedules for our recovery slides, mules, and clogs.

Our Shipping Philosophy

Zenthos™ is dedicated to biomechanically engineered recovery footwear designed for real-life rest, active recovery, and daily performance.

To avoid regional warehouse overhead, excess inventory storage, and redundant carbon emissions, many of our footwear products are dispatched straight from specialized manufacturing partners and global fulfillment hubs.

This direct-to-consumer model allows us to:

• 👟 Deliver High-Performance Footwear: Focus on quality craftsmanship, ergonomic footbeds, and premium shock-absorbing foams.

• 💲 Maintain Honest Pricing: Eliminate traditional retail markups and middleman fees to offer fair, accessible prices.

• 🌿 Support Sustainable Supply Chains: Streamline shipping routes to reduce logistics waste and environmental footprint.

We appreciate your support of this smarter, more conscious fulfillment approach.

1. Processing Time & Flat Shipping Fee

Every Zenthos™ order is prepared and inspected with precision.

Order Processing Timeline:

Please allow 2–4 business days for quality inspection, sizing verification, and protective packaging prior to dispatch.

High-Volume & Holiday Seasons:

During peak shopping periods, new product launches, or major holidays, handling times may extend up to 5 business days.

Flat Shipping Rate:

We offer a flat shipping fee of $5.99 on all orders, regardless of destination or quantity.

2. Estimated Delivery Schedules

Because Zenthos™ products are fulfilled via global logistics partners, transit times vary slightly depending on your location:

Note: Delivery windows are carrier estimates and do not guarantee exact calendar delivery dates. Quality footwear and careful handling take time.

3. Shipment Tracking & Status Updates

Once your order leaves our facility, you will receive an automated shipping confirmation email containing your tracking link.

Please keep in mind:

• Carrier tracking portals may take 1–3 business days to register initial scans after the shipping label is generated.

• If tracking information appears unchanged initially, your package is actively moving through international logistics hubs.

4. Customs, Import Duties & Local Taxes

All international packages are shipped under DDU (Delivered Duty Unpaid) terms.

• Customer Responsibility: Any local import tariffs, customs duties, or taxes assessed by your country's customs authority are the recipient's responsibility.

• Customs Clearance: Zenthos™ is not liable for transport delays resulting from local border customs clearance procedures.

5. Order Modifications & Cancellations

To maintain quick transit times, our automated system begins processing orders shortly after placement.

If you need to update your delivery address or request an order cancellation, please contact service@mubrashine.com within 12 hours of submitting your purchase. Once an order enters processing, modifications or cancellations can no longer be accommodated.

6. Coverage for Damaged or Missing Parcels

Your peace of mind is central to our service.

• 👟 Damaged Shipments: If your footwear or outer package arrives damaged, please send clear photos to service@mubrashine.com within 72 hours of delivery, and we will arrange a free replacement right away.

• 📦 Lost in Transit: If the freight carrier confirms that your package is lost during transport, Zenthos™ will issue a complimentary replacement order immediately.

Customer Support & Contact Details

For questions regarding your shipment status, transit updates, or order modifications, please reach out to our support team:

• 🏢 Company Name: Zenthos™

• 📍 Corporate Address: 1897 W San Carlos St, San Jose, CA 95128, United States

• 📞 Phone / Text: +1 (888) 339-3193

• ✉️ Support Email: service@mubrashine.com